I have come to accept my fate that I will be spending close to $2000 on a trip to the hospital where I was there for only a few hours. However, yesterday I got a whole nother headache from the same company that I've been having problems with.
This company's name: Team Health or TeamHealth.com. If you are ever given a choice, do not choose them. They have terrible customer service (if you can call me a customer) and even worse handling of insurance. Their call center employees are rude, and not helpful at all.
My hospital stay was November 14, and I am STLL dealing with these people.
Here's the story:
I unnecessarily paid them $1011 when my insurance company was supposed to pay them. They sent the bill to the wrong insurance company! I sent the bill to my insurance company, and it took them forever (about 6 weeks) to pay it. I just got reimbursed TODAY (4 months after the date of service).
Then, my insurance company said that TEAM HEALTH charged them $591.36 and discounted them about $180, and that I was responsible for about $240. I call TEAM HEALTH and apparently they didn't give my insurance company a discount at all! They don't have a contract with my insurance company, and my insurance company was under the impression that they did. So here's the breakdown:
I paid $1011.
My insurance company paid $591.
Discount was supposed to be $180
I was supposed to owe $240
NOW I apparently owe about $420 instead of 240. I don't know what to do and I am going in circles calling both TEAM HEALTH and my insurance company. No one will give me a definitive answer, and I'm going to have to be the one to foot the bill for it.
I HATE TEAM HEALTH. I HOPE WHEN PEOPLE SEARCH YOU ON GOOGLE THEY SEE THIS ARTICLE AND KNOW THAT TEAM HEALTH SUCKS TEAM HEALTH IS A SCAM AND TEAM HEALTH HAS TERRIBLE CUSTOMER SERVICE.
Sorry, I never write in all caps, but that was necessary.